Reference

Terms That Set Your Account Rules

We set out our Terms & Conditions so you know how your account, local payments, and session access work before you open anything.

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CONTACT PATHS

Where to Ask About a Clause

If a term is unclear, we want you to ask before you continue. Our support paths are built for account-specific questions, and we keep the thread…

Live chat Open live chat from the account page any day, and we will point you…
Email Send your question to [email protected] with your account email, subject line, and the clause…
Account form Use the account form when you need a copy request, a correction, or closure…
DATA HANDLING

Data, Cookies, and Account Records

We handle this policy area through account records, device checks, and support threads rather than vague promises.

Data use

We use your registration details, device markers, and payment references only to run the account, check requests, and settle disputes. DANA, OVO, GoPay, and QRIS references stay linked to the case so we can match each transaction without extra back-and-forth.

Cookies

Cookies keep you signed in on mobile browser or desktop, remember your language choice, and reduce repeated checks inside the same session. If you share a device, clear cookies and sign out so the next person does not reopen your account.

Security

Use a password that is not shared anywhere else, and keep your email or phone check active so we can verify sensitive changes. If a login comes from a new device, we may ask for confirmation before we apply the request.

Retention

We keep contract records, payment traces, and support threads only as long as we need them for legal, tax, or dispute reasons. After that period, we remove or anonymise what is no longer required for the account.

Change requests

If you want a correction, copy, or removal request, send the exact change you want through live chat or email and include your account ID. We will tell you what we can change and what must remain.

Escalation

If a term was applied in a way you do not expect, ask support to escalate the case and keep your thread number. We reply in the same channel so you can track the outcome without opening a second request.

Questions We Hear About the Terms

These questions cover the parts of our Terms & Conditions that usually need a second read: when they apply, how updates work, what happens when you change device, and where to send a request. If you want a clause checked before you continue, use the support paths below and keep the same thread so we can answer without making you repeat details.

They apply when you open an account, sign in, or continue using the lobby after we post a change. If local law does not permit access where you are, the account should not be used there.

Yes. We may update wording when our process, support flow, or legal duties change. We place the new version on this page, and your next login or continued use counts as acceptance.

Tell support through live chat or email and include the exact field that needs fixing. We may ask for ID or a matching payment reference before we change the record, so the account stays secure.

Yes. The terms explain how those payment rails are matched to your registered name, how request checks work, and what happens if the sender details do not match. That lets us keep each case traceable.

You can sign in from mobile browser or desktop, but a new device may trigger a fresh check. If you switch between them, keep your email access active so we can confirm the session when needed.

Send the request by live chat or email, name the exact change you want, and add your account ID. We will tell you what can be corrected, what must be retained, and why.

Use the same support path and ask for escalation. We keep your thread number, check the case against the current wording, and reply in the same channel so you can follow the outcome.

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