Reference

Legal Terms for Your pasiarbet Account

Clear legal terms help you know how account access, identity checks, cookie use, data records, and wallet activity through DANA, OVO, GoPay, and QRIS are handled for your…

Local law appliesAccount recordsDANA OVO GoPay QRISSupport 10:00-02:00 WIB
pasiarbet Legal Terms for Your pasiarbet Account
LEGAL CONTACTS

Where to Send Legal Account Requests

Legal questions need a traceable path, so we keep account requests inside support channels that can be matched to your profile.

Live chat case Use live chat from 10:00 to 02:00 WIB for account access questions, locked profile…
Email record path Send longer legal requests by email when you need a written trail for data…
WhatsApp identity check Use WhatsApp only after we ask for a faster identity check; never send wallet…
RECORD HANDLING

How We Handle Legal Records

Legal handling is practical: we keep the data needed to operate your account, answer disputes, verify wallet activity, and protect sign-in records.

Account data

We keep profile details such as registered name, phone number, email, sign-in history, and account status so we can answer access questions and match support requests to the correct person.

Payment evidence

Wallet records may include DANA, OVO, GoPay, or QRIS timestamps, reference numbers, and account-side status. These records help us trace disputes without asking for private app passwords.

Cookie settings

Cookies help keep your session active, remember device checks, and measure page errors. You can clear browser cookies, but we may ask for a fresh sign-in after that change.

Security checks

When a new device signs in or a profile change looks unusual, we may ask for a one-time code or account detail confirmation before we process a legal request.

Retention period

We keep account and transaction records for as long as needed for legal duties, dispute handling, security checks, and account administration, then reduce or remove data when retention is no longer needed.

Change requests

To request a correction, open Account > Legal & Privacy > Request update, then describe the field to change and attach only the account evidence our support team asks for.

Legal Questions You May Search

This FAQ explains the legal points you are most likely to need before opening or managing an account. We answer in account terms rather than broad legal theory, so you can see which records matter, how to contact us, and why local law controls whether access is allowed in your area.

Access depends on local law and is available only where local law permits. If your location does not allow access, you should not open or use an account from that place.

We keep account details needed for access, support, security, and dispute handling. This may include your registered phone number, email, sign-in records, payment references, and status changes made inside your profile.

Open Account > Legal & Privacy > Request update, or contact support from your registered phone number. Tell us what data you need, and we may verify identity before sharing account records.

Yes, you can request a correction through the account menu or support. We may ask for a one-time code, prior account detail, or payment reference before changing sensitive profile fields.

They are account records that help trace wallet activity, not proof that access is allowed in every location. Eligibility still depends on local law and where access is permitted.

Send cookie or retention questions through live chat from 10:00 to 02:00 WIB, or use email for a written case trail. Include your registered contact detail so we can match the account.

Yes, terms may change when account operations, security needs, or legal duties change. We apply the current terms to ongoing access and may ask you to accept updates before continuing.