Reference

What this Privacy Policy covers

Before you open an account, we want the handling of your data to be clear.

DANAOVOGoPayQRIS
pasiarbet What this Privacy Policy covers
CONTACT PATHS

How to reach us about privacy

The fastest way to raise a privacy request is through the contact path attached to your account, because that lets us verify the request without extra…

WhatsApp line Send the phone number and email on file, plus the data request you want.
Email desk Use the address linked to your account when you want a copy, correction, or…
Live chat Open live chat if you need a quick check on what data we hold.
DATA CONTROL

How we handle your records

We keep privacy work tied to the account, not to guesswork. Device logs, login history, cookie state, and payment records stay connected so we can verify changes, answer questions, and spot abnormal…

Data we collect

We record the details needed to run your account: name, contact channel, login history, device type, session time, and records linked to DANA, OVO, GoPay, or QRIS actions. We keep the file narrow and do not ask for more than needed.

Cookie state

Cookies help us remember language, session status, and the page you were on before you left. That keeps the privacy flow and account steps stable when you return on phone or desktop.

Access checks

When you change a password, add a new device, or ask for a sensitive record, we may ask for a code from the contact on file. That protects your account from unwanted changes and gives us a clean trail for the request you made.

Retention window

We keep transaction, support, and login records only while they are needed for service, dispute handling, or local law. After that, we remove, mask, or archive them in a limited form, so the account history stays useful without staying open forever.

Your requests

You can ask us to correct, export, or delete personal data by contacting support from the email or phone number on file. We verify the request first, then process it and confirm the result, so the change goes to the right account.

Payment traces

If you use DANA, OVO, GoPay, or QRIS, we may keep receipt numbers, timestamps, and status markers so we can match the request to the right account and settle questions quickly. It also helps us answer disputes without asking you to resend.

Questions we hear about privacy

If you want to know what we keep, how long we keep it, or how to ask for changes, these answers cover the main cases. We keep the language practical: what data is collected, how support checks your request, and when local law changes the result. If your case needs a closer look, send it through WhatsApp, email, or live chat, include the contact on file, and we will route it to the right team.

We collect the account name, contact details, login history, device type, cookie state, and the payment trace linked to DANA, OVO, GoPay, or QRIS activity. We keep it only to run the service, answer requests, and check account changes when they are requested.

Send a request through WhatsApp, email, or live chat from the contact on file. We verify ownership first, then we can explain, export, or correct the records tied to your account, and we keep the request in the same thread.

Yes, when local law allows it and the record is not still needed for service or dispute handling. We check your identity, review the request, and tell you what can be removed or kept before we close the case.

We keep records only for the time needed to run the account, answer support, and meet legal duties. After that, we remove or mask them, so old details are not held longer than needed and are not used for new changes.

Cookies help us keep your session open, remember language choices, and return you to the same privacy steps if you leave and come back on phone or desktop. They do not change your account without your action.

Contact the support path on file and send the exact detail that needs fixing. If you include the time stamp, receipt number, or device you used, we can find the right record faster and confirm the correction.